Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
To start a return, you can contact us at bendbattery@gmail.com. Please note that returns will need to be sent to the following address: 20575 Painters Ct. Bend, OR 97701
Items sent back to us without first requesting a return will not be accepted. Returns may be subject to a 15% restocking fee.
You can always contact us for any return question at bendbattery@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your item is received damaged, you must gather photographic documentation of the damage to not only the product but all so the outer shipping box.
Exceptions / non-returnable items
Certain types of items cannot be returned, like fuses and custom products (such as cable and custom made cables). We also do not accept returns for hazardous materials, such as batteries unless they are returned in person to 20575 Painters Ct. Bend, OR 97701 unopened and undamaged. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bendbattery@gmail.com.