Shipping policy
At Bend Battery LLC, we are committed to delivering your orders quickly and efficiently. Please review our shipping policy below for details on processing times, shipping options, and more.
Order Processing
- Orders are generally processed within 1-3 business days (excluding weekends and holidays).
- Custom or made-to-order items may require additional processing time.
- You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Rates
- Shipping costs are calculated based on order cost.
- Orders $50.00 and above qualify for free shipping.
- Orders under $50.00 have a base fee of $10.
- Free shipping may be available for select products or promotions.
Shipping Restrictions
- We ship within the continental USA.
- Some products, such as lithium batteries, may have special shipping requirements due to safety regulations. These will be clearly noted on the product page.
Delivery Times
- Standard shipping typically takes 3-7 business days depending on location
- Delivery times may vary due to carrier delays, weather, or other unforeseen circumstances.
Order Tracking
- Once your order ships, you will receive an email with a tracking number.
- If you do not receive tracking information within 5 business days, please contact us.
Lost, Delayed, or Damaged Shipments
- If your order is lost or delayed beyond the estimated delivery timeframe, please reach out to us for assistance.
- If your package arrives damaged, notify us within 48 hours with photos of the damage so we can assist with a claim.
Local Pickup
- Local pickup may be available at our Bend, Oregon location. Contact us to arrange a pickup time.
Contact Us
For any shipping-related questions or concerns, please email us at bendbattery@gmail.com or call 541-797-2242.